How to make a market recall?

What’s a market recall? What’s the procedure suitable? In case of a recall, it’s important to have implemented two systems in our facilities.

Identification and tracking system

This system allows us to track and identify the raw material and packaging materials, which are in direct contact with the product at the facilities since we received them.

Products destination

To have established the destination where we are sending our products, once they come out of our facilities, warehouses, and operation areas. Once established the system, it’s important to monitor and examine its effectiveness. However, if we need to carry out a procedure to recall a product, we need to consider the following steps.

Market recall

1. To have information about contacts with who we will be communicating:

• Internal contact: responsibilities or duties to operate a product recall.
• External entity: to notify the product recall.

2. To inform the certifying body

To establish a direct contact with your certifying body to carry out a verification of a suitable recall.

3. To inform, local and sanitary authorities

Depending on the product or operation that could affect the market.

4. To notify the media

It’s important to designate a person within the committee to be responsible for communications. To inform about the points that will be provided. Periods when media will be handled.

5. Storage

Once we started the recall, we need to prepare the facilities to know where the product will be placed.

6. Damages follow up

Before destroying a product, we need to make sure, we have under control 100% of the deviated product. If this activity is not completed due to the product was purchased or consumed by a client, and the product is not recuperated, it’s important to properly follow up and know the damages to the consumer due to the product and compare it with the action plans. Also, when considering the business continuity, the product recall doesn’t end when we recuperate the product but after some subsequent actions.

7. Subsequent actions after the product recall:

• Reasons for the deviation.
• Actions to avoid recurrence, elsewhere?
• How to increase the prestige of the business?

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