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Complaints and appeals

Know the terms, definitions and steps to file a complaint with GlobalSTD

TERMS AND DEFINITIONS

IMPROVEMENT COMMENTS

Opportunities for improvement of any procedure involved.

COMPLAINT

Any dissatisfaction of a client or stakeholder regarding certification activities for which GlobalSTD is responsible.

APPEAL

Dissatisfaction with the results of an audit or any decision made by GlobalSTD regarding certification activities for which it is responsible.

Learn more about the complaint handling process:

1 - FIRST CONTACT

2 – COMPLAINT REGISTRATION

We will contact you to hear from you and find out where we need to improve.

3 – COMPLAINT ASSIGNMENT

We will make a notation and it will be assigned to the area managers.

4 – COMPLAINT HANDLING

We will classify the exposed situation in order to define activities.

5 - FEEDBACK WITH EVERYONE INVOLVED

To take immediate actions, activities, or background analysis.

6 – TAKING CORRECTIVE ACTIONS

Depending on the scope of the detected failure, we will perform the corresponding corrective actions.

7 - NOTIFICATION

We will send the official notification of the actions taken.

ARE YOU OUR CLIENT?

If you have an appeal about the certification process, please click on the button below:

Get to know the process for dealing with non-conformities with the certification process decisions:

1 - FIRST CONTACT

2 – RECEPTION OF THE ARGUMENTS

We will listen to the arguments of the disagreement, and we will be attentive to the information you send. *You have 30 days to appeal.

3 - INQUIRY

The case will be assigned to a technical expert who has not participated in the audit to clarify the situation.

4 - OPINION

We will analyze the situation to issue an opinion.

5 - NEXT STEPS

The report will indicate the steps to be taken, which will be announced to all parties involved.

6 - CONCLUSION

The appeal is concluded according to the opinion issued and the determination of actions.

ARE YOU OUR CLIENT?

If you have a complaint about the certification process, please click on the button below:

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